Telecommunications

The telecommunications sector is at the center of the digital transformation of society, which is increasingly demanding mobile services, immediacy and interaction, both in personal and professional life. These changes are leading to the emergence of new business models, players and services, adding an additional complexity factor to a very competitive market.

Incumbent operators continue to advance in the deployment of next-generation (5G) networks to meet the exponential growth in demand. At the same time, they are seeing the margins of their traditional businesses (voice and data) shrinking rapidly, and the new revenues generated by the “new economy” are being captured by new players (the so-called over the top). This digital transformation is also one of the key drivers of sustainability in companies.

To adapt to this uncertainty, operators are launching strategies that are transforming the industry, both from the point of view of infrastructure (such as network sharing, virtualization or the creation of Towercos), services (through the creation of new services, either in-house or through strategic alliances with other players), operations (through an unprecedented digital transformation) and customer vision (enhancing communication channels with customers). In turn, the irruption of technology associated with artificial intelligence generates a new area of opportunity for both business and process improvement in a sector that is so intensive in the generation and use of data.

These initiatives are demanding expertise in processes, analytical tools and new ways of working, and will require concentration and simplification at all levels (regulation, organization, business, technology, sustainability, etc.) in order to achieve the efficiency, agility and flexibility needed to adapt to current changes and future challenges.

Innoega collaborates with the agents operating in this sector by identifying new services in line with the strategy and assets of each company, designing and developing projects of operational excellence and converting information into business knowledge that allows an optimal “time to market” in the dynamic sector of electronic communications.